SHIPPING/CANCELLATIONS/RETURNS/ REFUNDS
Domestic Shipping: Orders are usually dispatched within 48 hrs (excluding non-working day) unless mentioned on the website regarding any delay in dispatch. Orders are shipped via 3rd party courier services like Delhivery, Bluedart, Xpressbees. For prepaid orders, shipping is free and for COD orders its Rs.50
International shipping: Orders are usually dispatched with 2 working days. Normal in-transit time is 10-20 days, but in rare cases it may take longer as sometimes customs clearance takes longer time than usual. Orders are delivered within 30 days in those delayed cases also.
COD: COD is available for orders upto Rs.2000 with an extra charge of Rs.50. Not applicable for Healing sessions, Readings, Naturopathy etc.
Cancellation: You can not cancel the order once its dispatched. For order cancellation before dispatch send an email at info@thehealingcafe.in
If any person found placing multiple orders using different email ids to avail any discounts/offers, in that case the order may get cancelled and refund(if order is prepaid) will be processed.
Returns: Before dispatching the product we do a quality check of the product, so in no case you will receive any faulty product. We request you to call us or contact us via email if you have any questions about the product before placing the order. We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. In that case, send an email at info@thehealingcafe.in within 2 days after you received the product providing the reason to return the product.
- All items to be returned must be unused and in their original condition. The original tags, packaging should be intact.
- No returns will be applicable for essential oils
- Once we receive the return from you, we will initiate the refund after deducting forward and return shipping charges.
- We would not be able to accept a product if it shows sign of being broken or tampered with by you., & no refund will be processed in that case.
- In case your order is eligible for full refund, but if the payment mode of that order was COD, then Rs.50 extra paid for COD will not be refunded.
- For International Orders: No return, no refund. In case of lost shipment, compensation will be decided by the courier company only.
Undelivered Orders: If a COD order gets undelivered due to wrong address/phone number, customer unavailable or customer refuse to accept the order,then COD facility will not be provided to that customer in future orders & all the COD orders will be cancelled for that customers. If a prepaid order gets undelivered due to wrong address/ pin code/ mobile number, then refund will be initiated after deducting the forward & return shipping charges.
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Disclaimer
Reiki Healing/Lama Fera/Crystals Healing/Naturopathy
The information contained on this website and accompanying blogs (collectively “website”), including ideas, suggestions, techniques, social media postings, methods, videos, articles, and other materials, is educational in nature and is provided only as general information and is not medical or psychological advice. Reiki/Lama Fera/Crystal Healing is a natural method of energy balancing for the purpose of stress reduction and relaxation, and for general balancing of energies in surroundings and situations. While it can be used entirely on its own, it is not meant as a substitute for medical or psychological, diagnosis and treatment. Reiki Practitioners/ Naturopaths do not diagnose conditions, nor do they perform medical treatment, prescribe substances, or interfere with the treatment of a licensed medical professional. These are Complimentary therapies, and can be used together with any other form of medical, natural or alternative therapy. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability of these therapies. Any reliance you place upon such healing is therefore strictly at your own risk. In no event will we be liable for any loss or damage indirect or consequential. Any information, stories, examples, or testimonials presented on this website do not constitute a warranty, guarantee, or prediction regarding the outcome of an individual using any material contained herein for any particular purpose or issue, as results varies person to person.
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PRIVACY POLICY
This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information'. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, Use Live Chat or enter information on our site.
Provide us with feedback on our products or services.
Website visitor's activities on the website (except payment page) are recorded to enahnce the website experience & to understand the visitor's requirements.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To administer a contest, promotion, survey or other site feature.
• To quickly process your transactions.
• To ask for ratings and reviews of services or products
• To follow up with them after correspondence (live chat, email or phone inquiries)
How do we protect your information?
An external PCI compliant payment gateway handles all online transactions.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use 'cookies'?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
• Help remember and process the items in the shopping cart.
• Understand and save user's preferences for future visits.
• Keep track of advertisements.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
If users disable cookies in their browser:
If you turn cookies off, some of the features that make your site experience more efficient may not function properly. Some of the features that make your site experience more efficient and may not function properly.
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
